We aim to ensure complete satisfaction with your purchase. If, for any reason, you are not entirely happy with your product, you can return it under the following conditions:

1. Return Conditions

1.1. You have the right to return the product within 14 days of receiving it, without the need to provide any reason.

1.2. To be eligible for a return, the product must meet the following conditions:

• The product must be unused.
• The product must be undamaged and in its original packaging.
• The product must be clean and in resalable condition.

1.3. The return request must be made within 14 days from the date of delivery. After submitting your return request, you have another 14 days to send the product back to us.

2. Return Process

2.1. To initiate a return, please contact us at info@capsulemachinekit.com with your order number and details about the product you wish to return. We will provide you with the return instructions.

2.2. The return shipping costs are the responsibility of the customer, unless the product is faulty or damaged upon arrival.

3. Refund Conditions

3.1. Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the product is approved for return, we will process your refund within 14 days.

3.2. The refund will be issued to the original payment method you used for the purchase.

3.3. Shipping costs from the original order are non-refundable unless the product was defective or damaged on arrival.

4. Non-Returnable Items

Certain items cannot be returned, such as:

• Used or damaged products
• Products that are not in their original packaging

5. Damaged or Faulty Products

If you receive a defective or damaged product, please notify us immediately at info@capsulemachinekit.com with photos and a description of the issue. We will provide instructions for returning the product and offer a replacement or a full refund.